Returns & Exchanges

We hope you have enjoyed your shopping experience and are happy with your bychezboutique.com purchase. If for any strange reason your selection does not fit into your repetoire of fine lingerie please feel free to exchange it for something that does, receive a store credit or a full refund. Click here to begin the exchange/return process. Please state wether you'd like to exchange your item(s) for another size or style or return for a store credit or refund. All returns/exchanges must be completed within 14 days of receiving your purchase. Items must be returned in the manner in which they were received. Merchandise must be unworn, or washed with the original price tag still attached. Panties must be tried on over your own. Any item being sold ending in $0.99 is a final sale item and may not be returned or exchanged. We will provide for our guest with each purchase a return shipping label free of charge. Because bychezboutique.com is virtually operated boutique style, we want to offer our Enthusiast that intimate shopping experience, therefore we carry a select size run and can not guarantee requested items for exchange will be in-stock. We understand that choosing lingerie is an intimate affair and we want you to own it, from the inside out, so we promise to try or best. Please allow 5-7 business days for your records to reflect the return. We will notify you by email once the return transaction has been completed.


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